Return Policy

Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No cash or credit refunds on sealed or defective product. You can exchange sealed product for store credit only. 

If your product is defective, we will replace it. If we are unable to replace your defective product, we will grant you a refund. If your product is defective, please email us at orders@othermusic.com or call us 212-477-8150 so that we may further assist you.

To complete your return or exchange, we require a receipt or proof of purchase.  

If you have any other questions, please email us at orders@othermusic.com or call us 212-477-8150.